Effective Date: July 2026
At Phoenix Auto (Phoenix Collision), located at Delhi Rd, Cincinnati, OH 45238, USA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, maintain, and protect information collected from users of our website.
We collect information you provide directly to us through our website forms, including your name, email address, phone number, financial application details, and specific vehicle information (such as VIN and vehicle preferences). This information is utilized strictly to assist you with your auto body repair, 24/7 towing coordination, fleet service requests, and vehicle sales/financing inquiries.
Mobile Information Security & Carrier Compliance: No mobile information or SMS opt-in data will be shared, sold, rented, or leased to third parties or affiliates for marketing or promotional purposes. Your consent to receive text messages is strictly used for internal operational communications regarding your collision repair estimates, towing dispatch updates, vehicle inquiry updates, and customer service requests directly with Phoenix Auto staff.
Our website may use standard "cookies" and tracing technologies to enhance user navigation experiences and collect anonymous server logs (such as IP addresses, browser types, and pages visited). This data helps us optimize performance for local visitors seeking automotive assistance in the greater Cincinnati, Ohio region. You may choose to disable cookies in your browser settings, though some website features may not function as intended.
We implement industry-standard administrative, technical, and physical security measures designed to safeguard your submitted information against unauthorized access, loss, or alteration. Vehicle information, repair histories, and related customer contact profiles are stored securely in accordance with applicable automotive retail record laws and compliance standards.
You may request to review, update, or correct the personal information we hold in our local systems. For website form submissions and digital records, you may ask us to delete your personal profile data, subject to legal, financial verification, or insurance record retention requirements tied to our automotive services.
If you have questions regarding this Privacy Policy, our data handling practices, or your choices regarding communication options, please contact our administrative team at our physical office address:
Phoenix Auto / Phoenix Collision
Delhi Rd, Cincinnati, OH 45238, USA
Email: phoenixcollisionoh@gmail.com